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TotalCX has been acquired by CallRevu!

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their customers in one platform.

CallRevu, automotive’s conversation intelligence expert in call data, tracking, and monitoring solutions, and DriveCentric, a leader in customer relationship management software for automotive dealers, are excited to announce a partnership, integrating CallRevu’s solutions with DriveCentric’s customer relationship management (CRM) platform to provide greater value to the market and combined customers.

The new CallRevu and DriveCentric integrated solution will offer automotive dealers a more efficient and effective way to connect with potential customers, log sales calls in a centralized location, and maximize each phone opportunity.

Users of DriveCentric CRM platform will now be able to optimize inbound and outbound calling, including automated integration of all inbound sales calls, performance monitoring of all outbound calls, and a new click-to-call feature that can be used directly through DriveCentric CRM. Additionally, the calls will be automatically recorded and pushed back into the DriveCentric CRM for user-level access and manager review.

“We are thrilled to announce this new partnership with DriveCentric, increasing capabilities and the flow of information between systems for a seamless experience. Now, managers will be able to easily access detailed call analytics to improve team productivity and increase appointment results” says Anthony Giagnacovo, CallRevu Chief Executive Officer.

The CallRevu-powered outbound click-to-call feature in DriveCentric CRM has all-new machine monitoring technology that greatly enriches call analytics. An intuitive, easy-to-read dashboard improves customer follow-up, productivity, and transparency. This partnership allows dealers to take full advantage of the most powerful features of both systems in one seamless, integrated platform.

“We are excited to partner with CallRevu — our mission has always been to provide the best CRM experience for our users, and the CallRevu integration enables us to expand that experience. We look forward to the future of a long and productive relationship as both companies work together to scale-up organically” says David Fultz, Chief Executive Officer of DriveCentric.

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