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Service is the heart of the dealership

Great Service turns one-time buyers into lifetime customers.

Sales may start the initial customer relationship but keeping customers for life begins with Service. CallRevu’s ServiceVision removes the blind spots with caller engagement so your customers stay engaged, connected and satisfied with their service department experience.

Identify urgent conversations

Staff appropriately based on call trends

Provide real-time status updates and call alerts

Reporting & customer trend analysis

car dealer inventory management software

Avoid service call missteps.

Get Service Advisors connected with customers to answer questions and schedule appointments while being proactive on potential missed opportunities that could result in lost revenue to your competitor.

ServiceVision’s dashboard provides easy access to inbound call logs for one-time callers, repeat callers, status check calls, and calls that were routed to voicemail. Create service call efficiencies that help provide a positive customer experience.

Understand the staffing requirements necessary to ensure every call is answered.

CallRevu’s detailed reporting highlights the ebb and flows based on customer engagement and service.

Leverage AI technology for quick access to call details that provide complete call information:

  • Customer information
  • Call metrics
  • Call flow
  • Recent call history
  • Agent and customer sentiment analysis
  • Call transcriptions with keyword identification
CallRevu’s desktop - automotive call tracking system
CallRevu’s automotive call monitoring tools

Get real-time alerts

Get real-time alerts when customers are calling to check on the status of their vehicle, when specific things you need to know about are discussed on a call, or when they call keep calling back to the Service Center.

vBDC (virtual Business Development Center)

Create appointments and improve customer retention

Nourish existing and new customer relationships

Increase customer satisfaction and department profitability

Create positive dealer experience

vBDC - car dealer call monitoring services

Contact us today