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TotalCX has been acquired by CallRevu!

October 11, 2023, New York City, NY– CallRevu, the undisputed leader in automotive communication solutions, proudly unveils its latest innovation, ServiceVision Pro, a trailblazing AI-powered technology designed exclusively for retail automotive fixed operations.

Revolutionizing Customer Service Excellence: ServiceVision Pro is not just a product; it’s a paradigm shift in the automotive industry. This cutting-edge technology ushers in a new era for fixed ops departments, offering unparalleled call coverage, real-time alerts, and transformative insights. Dealerships can now provide exceptional customer service, armed with a deep understanding of every customer interaction.

Unmatched Insights, Real-time Alerts, Superior Coverage: ServiceVision Pro delivers comprehensive coverage on all fixed ops calls, empowering dealerships with invaluable insights gleaned from every conversation. Real-time alerts ensure that issues are addressed promptly, turning challenges into opportunities. Powered by CallRevu’s advanced AI technology, the platform offers actionable data analytics, providing profound analysis of conversations. This unprecedented visibility enables dealers to make informed decisions, drive revenue, and exceed customer expectations.

Driving Performance and Revenue: Ben Chodor, Chief Executive Officer at CallRevu, emphasizes, “In today’s fiercely competitive automotive landscape, exceptional customer service is non-negotiable. ServiceVision Pro isn’t just a tool; it’s a transformational force. We’re providing fixed ops departments with revolutionary conversational intelligence that will drive exceptional customer service and, ultimately, skyrocket revenue.”

Unprecedented Visibility, Targeted Coaching, Enhanced Performance: ServiceVision Pro offers an unparalleled level of insight into fixed ops calls, allowing managers to evaluate powerful metrics such as appointment-setting success rates, customer frustrations, pricing inquiries, recall-related conversations, and categorization based on service products discussed. These features enable targeted coaching strategies, resulting in improved performance across the entire fixed ops organization.

Empowering Dealerships, Elevating Customer Experiences: ServiceVision Pro promises groundbreaking changes in how dealerships engage with customers. By providing essential insights for personalized customer service and optimizing operations for revenue growth, ServiceVision Pro becomes an indispensable tool for any modern dealership aiming for unparalleled success in the current market.